Delivery Process

Our delivery process is super straight forward and pain-free so that you can get back to having fun.

Step 1. Customize Your Pokemon

Click “Create” on the main menu to be taken to the Pokemon customizer where you’ll be able to select up to 14 different customizations for your new Pokemon. Fill out all of the steps & pay the customization fee.

Step 2. Trade Your Pokemon

If you’ve chosen to have one of your Pokemon customized (Premium & eSports packages) you will need to trade us the Pokemon to be customized. We will reach out at the contact information provided by you during customization to arrange the trade.

Step 3. Our Pros Start Working

Once your order is placed and you’ve chosen whether to have us use our own Pokemon for customization, or to work with yours, our professional players will get to work raising your new Pokemon and building it to your exact specifications.

Step 4. Your New Friend Is Ready

Congrats! Your new Pokemon is ready to join your party. You will receive either a text message or email (your choice) with the trade code you will enter in your Y-COMM menu. You can access the Y-COMM menu by pressing Y while in-game. Make sure you’re online (it’ll say “Online” on the top right corner as shown) by pressing + while in the menu.